Shipping policy

📦 Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order is processed, it will be handed over to the carrier for shipment.

🚚 Shipping Time

Estimated delivery times vary based on location:

• United States: 3–7 business days

• International: 7–15 business days

Please note that these are estimated delivery times and may vary due to carrier delays, holidays, weather, or other circumstances beyond our control.

📍 Shipping Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Tracking numbers may take 24–48 hours to update.

🌍 Shipping Locations

We currently ship to the United States and select international destinations.

If your location is unavailable at checkout, we unfortunately cannot ship to that address at this time.

❗ Delays

While we do our best to ensure timely delivery, Zoise is not responsible for delays caused by shipping carriers, customs, or other unforeseen factors.

📬 Incorrect Address

Please ensure your shipping address is correct at checkout.

Zoise is not responsible for orders shipped to incorrectly provided addresses.

📧 Contact Us

If you have any questions about your order or shipping, please contact us at:

zoise.help@gmail.com

We aim to respond within 24–48 business hours.